Events, Classes, and Courses
Jacksonville Indoor & Outdoor Foundation reserves the Right not to Refund Payment for an Event, Class, or Course if no Contact has been made within forty-eight (48) Hours prior to the Training, Class, or Event.
However, Jacksonville Indoor & Outdoor Foundation will consider holding the Payment and applying it to the Next Event.
If you do not show up a second time to the Next Event, Jacksonville Indoor & Outdoor Foundation reserves the Right not to Refund you.
Sponsored Seats
We recommend Sponsoring a Candidate a minimum of three (3) Weeks before the Class, Training, or Event.
Jacksonville Indoor & Outdoor Foundation will attempt to reach the Sponsored Candidate or Organization within three (3) Business Days. Business Days are Monday through Sunday and follow our published Hours of Operation.
If Contact has not been made within ten (10) Business Days, we will offer you the Option of a Refund, the Option to Sponsor another Person, or the Option to create a Giveaway for the Sponsored Training as soon as reasonably possible.
If no Contact has been completed among all Parties within ten (10) Business Days, Jacksonville Indoor & Outdoor Foundation reserves the Right not to Refund the Donation if no Contact has been made within seventy-two (72) Hours prior to the Training, Class, or Event.
In that Event, Jacksonville Indoor & Outdoor Foundation will assign a Potential Sponsored Candidate and will inform you who they are and when the next Class or Event they will be Sponsored for will take place.
Jacksonville Indoor & Outdoor Foundation also reserves the Right not to Sponsor the Original Candidate when there is a high likelihood that the Seat would result in a No-Show.
If the Original Sponsored Candidate is labeled a No-Show and later wishes to attend, they must complete a Form with current Contact Information and a Detailed Explanation of why they could not be reached and what they will do to avoid a No-Show at the Next Event.
Jacksonville Indoor & Outdoor Foundation reserves the Right to temporarily or permanently Suspend a Sponsored Individual or Organization for No-Shows, Non-Communicative Behavior, or Non-Compliance.
Refund Processing Timelines
Business Days are Monday through Sunday and follow our published Hours of Operation. Write us at JaxInandOutdoorSG@gmail.com to request a Refund or a Credit to the Next Event.
1. Acknowledgement — 1 Business Day
A Team Member will confirm we received your request within 1 Business Day.
2. Eligibility Review — 5 Business Days
We review whether the Request meets this Policy (including the 48-Hour Contact Rule for Events, Classes, and Courses, and the Sponsored-Seat Terms above). You will be told if we can Refund, hold the Payment for the Next Event, or Decline.
3. If Approved as a Refund — 10 Business Days
Eligible Refunds are issued to the Original Payment Method within 10 Business Days of Approval. Your Bank or Card Issuer may take an additional 5–10 Business Days to post the Credit.
4. If Applied to the Next Event — 3 Business Days
When we hold Payment and apply it to the Next Event, the Credit is placed on your Record within 3 Business Days of Approval. You will be told which Event it applies to.
5. When a Refund is not Issued
No Refund is due if no Contact is made within 48 Hours prior to the Training, Class, or Event; if you do not show up a second time after a Credit was applied to the Next Event; or when a Sponsored-Seat Request falls under the Sponsor Terms above.
Questions
Write Jacksonville Indoor & Outdoor Foundation at JaxInandOutdoorSG@gmail.com. A Team Member will answer within 1 Business Day.
See also our Privacy Policy.